2017/
6 pages · Updated June 15, 2026
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- So what should you do?
- The problem is that our world of customers and employees is [complex](https://www.linkedin.com/pulse/its-complicated-simple-complex-km-implications-phil-verghis), and we have no way of knowing what specific thing we did caused a specific outcome. We don’t have a way to measure what is important, so what we can measure becomes important.
- **Employee Category**
- The Open Customer Metrics Framework is the open, modern measurements framework that helps support and success leaders measure what actually matters.
- Executive's Guide to the few 'business' metrics that matter - Klever Insight
- Klever Insight